Terms of Sale

Last updated: July 25, 2026

1. Purpose

These terms of sale govern the sale of AI-generated personalized videos by NAVIA, a French micro-entrepreneur, to individual customers.

2. Service description

Based on a description provided by the customer and 3 good-quality photos, NAVIA produces a personalized video between 1 and 2 minutes long, with audio, in one of the following styles: realistic (film), animated, or manga.

3. Pricing

Prices are set according to video length:

The final price is confirmed with the customer before any payment, depending on the complexity of the chosen storyline.

4. Order process

  1. The customer submits a request through the site's form (no photo or sensitive data required).
  2. NAVIA responds within 24h to refine the storyline, length and price.
  3. The customer pays via the payment link provided, then sends 3 good-quality photos.
  4. NAVIA delivers the video matching the approved storyline. Two rounds of revisions are included.

5. Turnaround

The minimum turnaround is 2 days from receipt of payment and photos. Ordering at least one week in advance is recommended.

6. Payment

Payment is made via the link provided by NAVIA once the storyline is approved, prior to production of the video.

7. Right of withdrawal

Under French law (Article L221-28, 3° of the Consumer Code), the right of withdrawal does not apply to goods or services made to the consumer's specifications or clearly personalized. As each video is custom-made according to each customer's own instructions, no right of withdrawal can be exercised once the order is confirmed and paid.

8. Declined content

NAVIA reserves the right to decline any order whose storyline involves political, violent, aggressive or intimate subjects.

9. Refunds and complaints

Artificial intelligence does not guarantee a perfect match with the represented person's looks, expressions or voice. If the delivered video matches the storyline and length approved with the customer, no refund will be granted for simple aesthetic dissatisfaction. Customers are encouraged to review the examples available on the site before ordering. Two rounds of revisions are included to adjust the result to the agreed storyline.

10. Intellectual property

The delivered video is intended for the customer's personal, private use. Unless otherwise agreed, NAVIA does not reuse the video for commercial purposes. If the customer agrees to let their video be used as a portfolio example, a 10% discount is applied to their order (see the privacy policy).

11. Liability

NAVIA uses reasonable means to properly perform the service but cannot be held liable for the inherent limitations of the AI tools used.

12. Governing law

These terms of sale are governed by French law. Any dispute not settled amicably falls under the jurisdiction of the competent French courts.